Team Leader for a Non-Voice Account
Job Highlights
-
Outstanding Career Development Opportunities
-
Competitive Salary Package
-
Excellent Benefits (Night Differential, VL/SL credits etc.)
Job Description:
• Improves operational management systems, processes and best practices
• Coaches and develop workforce to obtain and improve job skills through feedback, ongoing trainings, and other coaching techniques.
• Determines operational strategies by conducting assessments, performance review and contributing information and analysis to organizational strategic plans and reviews
• Maintains and improves operations by monitoring performance, identifying and resolving problems and preparing/completing action plans
• Manages the team to ensure productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner
• Communicates within the team about client and company goals to deliver high level of customer satisfaction
• Review operations daily, weekly and monthly; develop and implement action plans to address deficiencies
• Coordinate with the team to execute strategic recruiting and employee engagement programs to attract and retain top performers.
• Creates short and long-term performance goals developed and enhanced by the Management team
• Submit Daily, Weekly Reports and Monthly Operations Dashboard
• Coaches and develop workforce to obtain and improve job skills through feedback, ongoing trainings, and other coaching techniques.
• Determines operational strategies by conducting assessments, performance review and contributing information and analysis to organizational strategic plans and reviews
• Maintains and improves operations by monitoring performance, identifying and resolving problems and preparing/completing action plans
• Manages the team to ensure productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner
• Communicates within the team about client and company goals to deliver high level of customer satisfaction
• Review operations daily, weekly and monthly; develop and implement action plans to address deficiencies
• Coordinate with the team to execute strategic recruiting and employee engagement programs to attract and retain top performers.
• Creates short and long-term performance goals developed and enhanced by the Management team
• Submit Daily, Weekly Reports and Monthly Operations Dashboard
REQUIREMENTS:
• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Operations Management or any related field
• At least 3 years or working experience in a BPO company or equivalent
• Experience in online shopping LOB and Email marketing
• Strong knowledge in Process Improvement is a plus
• Ability to delegate responsibilities and provide leadership and training to key personnel
• Excellent communication Skills in both written and verbal English
• Must have a strong knowledge in Microsoft Office tools, word, excel, project and powerpoint
• CRM and Salesforce experience is a plus
• Ability to work in a dynamic, fast-paced environment
• Amenable to NIGHT SHIFT
• At least 3 years or working experience in a BPO company or equivalent
• Experience in online shopping LOB and Email marketing
• Strong knowledge in Process Improvement is a plus
• Ability to delegate responsibilities and provide leadership and training to key personnel
• Excellent communication Skills in both written and verbal English
• Must have a strong knowledge in Microsoft Office tools, word, excel, project and powerpoint
• CRM and Salesforce experience is a plus
• Ability to work in a dynamic, fast-paced environment
• Amenable to NIGHT SHIFT
BENEFITS:
• 35000 - 45000 Salary
• 15% Night Differential
• 3,000 Monthly Attendance Incentives
• HMO upon hire
• Paid Sick Leaves
• Paid Vacation Days
• Healthy and Encouraging work environment
• Career growth driven environment
• Accessible location
• 3-4 Fun Company Outings a year
• Non-stress working environment
• Competitive salary package
• 15% Night Differential
• 3,000 Monthly Attendance Incentives
• HMO upon hire
• Paid Sick Leaves
• Paid Vacation Days
• Healthy and Encouraging work environment
• Career growth driven environment
• Accessible location
• 3-4 Fun Company Outings a year
• Non-stress working environment
• Competitive salary package
Additional Information
Career Level
1-4 Years Experienced Employee
Qualification
Bachelor's/College Degree
Years of Experience
3 years
Job Type
Full-Time
Web Developer
Job Highlights
-
Outstanding Career Development Opportunities
-
Competitive Salary Package
-
Excellent Benefits (Night Differential, VL/SL credits etc.)
Job Description
Required Skills:
- Minimum 3 years of experience
- Experience in Front-end Website Development
- Experience in Fullstack Website Design
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Advanced WordPress experience - Building and maintaining websites
- Understanding of the entire web development process, including design, development and deployment
- Ability to build beautiful and user friendly UI elements
- Knowledge in backend development and programming languages - JavaScript, PHP, etc.
- Ensuring cross-platform optimization for mobile devices
Not critical, but big plus
- Shopify Experience
- Information architecture or UX design experience
- Excel / Google Sheets knowledge
- Applying knowledge of SEM and SEO for greater customer experience
- AWS experience
- Experience with design apps, such as Figma, Adobe XD, Photoshop, and the like
Soft Skills:
- Confident and able to communicate effectively and engage in conversations with teammates including the creative team
- Strong verbal and written communication skills
- Ability to work with less supervision; team player
- Positive attitude, goal-oriented and self-motivated
- Excellent work ethic
- Good attention to detail; strong understanding of the importance of accuracy and quality
- Creativity and adaptability under time pressure
- Ability to learn new skills/programming languages when the situation calls for it
- Strong organizational and project management skills.
- Good problem solving skills.
- Be a leader, example and inspire our team by teaching, introducing and helping fellow staff. Be able to teach junior staff how to problem solve, communicate better and improve their output.
- Good eye for design/layout detail
Responsibilities:
- Create new and complex websites and landing pages from mockups from our Art Team
- Quality assurance and integrity of all websites
- Integrate reporting and analytics tools into all websites
- Adherence to best practice design
- Undertaking training to further develop knowledge
- Working cooperatively with other team members to ensure team objectives are met
- Taking the initiative and suggesting improvement on website, tools
- Keeping various company tools up to date, including a scraper
- Occasionally building internal company applications and tools
- Maintenance of sites: SSL, making sure forms are working, sites are always up, continuous monitoring
Benefits:
- Php 60,000 - 80,000 Salary
- 15% Night Differential
- 3,000 Monthly Perfect Attendance Incentives
- HMO from day 1 of employment
- Paid Sick Leaves
- Paid Vacation Days
- Healthy and Encouraging work environment
- Career growth driven environment
- Accessible location
- 3-4 Fun Company Outings a Year
- Non-stress working environment
- Competitive salary package
Additional Information
Career Level
1-4 Years Experienced Employee
Qualification
Bachelor's/College Degree
Years of Experience
3 years
Job Type
Full-Time
Data Analyst
Qualifications and Skills
- Candidates Must possess a Bachelor's/College Degree in any field
- Should have at least 1-3 years working experience in handling reports or in the related field for this position
- Must have strong Microsoft Word and Excel Skills
- Must have the ability to gather and organize large quantities of data and provide accurate analysis
- Experienced in Google Suite is a plus
- Experienced in Amazon CRM and Supply Chains will be a huge advantage, but is not a requirement
- Excellent communication Skills in both written and verbal English
- Ensure active and appropriate engagement on the continuous improvement opportunities
- Maintain up to date knowledge and assimilates quickly to new promotional offers and programs
REQUIREMENTS
- At least 1-2 years of customer service experience via email
- Effective reading and writing English communication skills
- Excellent communication, analytical, listening and organizational skills
- Excellent customer service skills and great enthusiasm for helping customers
- Must be able to prioritize and complete all duty requirements
- Must be energetic self-starter with ability to work independently
- Excellent time management skills, Attention to detail and ability to multitask
- Detailed oriented and customer focused
- Internet savvy and knowledgeable of MS office applications
- Previous customer service experience is a plus
- Willing to work on mid shift schedule
- Applicant must be willing to work in MAKATI once the health crisis is over
BENEFITS:
- 25,000 - 30,000 Salary
- 15% Night Differential
- 3,000 Monthly Perfect Attendance Incentives
- HMO from day 1 of employment
- Paid Sick Leaves
- Paid Vacation Days
- Healthy and Encouraging work environment
- Career growth driven environment
- Accessible location
- 3-4 Fun Company Outings a Year
- Non-stress working environment
- Competitive salary package
Email Processor
JOB DESCRIPTION
- Resolve customer concerns via email
• Assist with placements of orders, refund, exchanges or delivery of products.
• Develop strong customer relationship and will be responsible to resolve queries of the customers through email within the assigned TAT
• Build customer relationship as part of the sales process
• Manage and take ownership of the resolution process for all customer related issues
• Inform member of current promotions and new or updated products
• Ensure active and appropriate engagement on the continuous improvement opportunities
• Maintain up to date knowledge and assimilates quickly to new promotional offers and programs
REQUIREMENTS:
At least 1-2 years of customer service experience via email
• Effective reading and writing English communication skills
• Excellent communication, analytical, listening and organizational skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all duty requirements
• Must be energetic self-starter with ability to work independently
• Excellent time management skills, Attention to detail and ability to multitask
• Detailed oriented and customer focused
• Internet savvy and knowledgeable of MS office applications
• Previous customer service experience is a plus
• Willing to work on mid shift schedule
• Applicant must be willing to work in MAKATI once the health crisis is over
BENEFITS:
- 25,000 - 30,000 Salary
• 15% Night Differential
• 3,000 Monthly Perfect Attendance Incentives
• HMO from day 1 of employment
• Paid Sick Leaves
• Paid Vacation Days
• Healthy and Encouraging work environment
• Career growth driven environment
• Accessible location
• 3-4 Fun Company Outings a Year
• Non-stress working environment
• Competitive salary package